Return and Refund Policy

1. Return Policy

• The item must be unused, unworn, and in its original packaging.
• Returns must be requested within 3 days of receiving the product.
• The product must not have any signs of wear, damage, or alteration.
• Items purchased during a sale or promotional event may not be eligible for return.

2. How to Initiate a Return

• Contact Us: Email us at trendpartnerbd@gmail.com or message us on Facebook.
• Approval Process: Once approved, we will provide return instructions.
• Ship the Product: Send the product back to our return address (shipping costs may apply).
• Inspection & Confirmation: Once we receive the item, we will inspect it and confirm if it meets our return criteria.

3. Refund Policy

• Original Payment Method: Refunds will be processed within 5-7 business days.
• Exchange: You can exchange the item for another product of equal value.

Note: Shipping fees are non-refundable unless the return is due to our mistake (e.g., wrong or defective item sent).

4. Non-Returnable Items

• Worn, washed, or damaged products.
• Items without original packaging or missing accessories.
• Custom-made or personalized footwear.
• Final sale or clearance items.

5. Order Cancellations

- Orders can be canceled within 24 hours if they have not been shipped. - If the order has already been dispatched, you may return it after receiving it.